The face coverings are only intended to be worn by humans.

If only one mask was ordered, it is shipped in an envelope first class with no tracking.

You can submit an image of an animal or person! We can also do logos, food, cars, etc.

Yes! We can fit up to 3 faces on our colored/patterned backgrounds, and up to 5 faces on our "face collage" option.

Unfortunately, we are unable to put one face on each sock in the pair. However, we can put both faces alternating on both socks in the pair.

Better photo = better socks! Here are some tips :)

- Get the entire face of the pet/person (including the ears!) in the picture

- Good consistent lighting on the face (outside shots with natural light are ideal, especially for darker pets!)

- Nothing obstructing the view of the face (ex: pillow, tree branch, grass, etc)

- Good resolution (standard digital camera/smart phone – doesn’t have to be taken by a professional photographer)

- Try to avoid using a photo that has an intense yellow/orange/blue tint shining on the face from lamps/bulbs/TV's/etc

- Straight on shots of the person/pet tend to look best on the socks

- Avoid taking a photo of a physical photo

No worries, the background won't be included! Our standard is to just crop the head/face.

Yes, we can use a black and white photo. However, this is also how it will appear on your order. We cannot add color back to a black and white photo.

Yes! Our standard is to just crop the head/face.
If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.

Yes! Just be sure to include that in the "Notes to your designer" box when you order. Otherwise, just the head/face will be used.

Yes! Our design team will crop the photo down to just the head/face.
If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.

Be sure to include any special cropping instructions in the “Notes for your Designer”. This includes requests for cropping group shots, full body, accessories such as hats and scarves, or any other special requests that are not part of our standard offering.

Unfortunately, due our quick turnaround times, we are not able to provide proofs.

The black "H" on the side is our parent company's logo - which appears on all of our socks. This is a standard part of all of our socks and cannot be removed.

The "L" and "R" markings indicate the left and right socks. This is a standard part of all of our socks and cannot be removed.

Unfortunately we don't currently offer the option to add a name or text on the orders. We apologize if this caused any confusion.

Changes can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your desired changes.
Unfortunately once the order goes into production, we are unable to make changes.

All of our socks include "L" and "R" markings, indicating the left and right. Please check that you are not looking at the "L" marking. If we truly sent the wrong size, please send us a photo of the size you received so we can resolve the issue. (The size is printed on the inside of the socks at the very top.)

The size is printed on the inside of the socks at the very top.

90% polyester, 10% spandex

Our orders are printed using sublimation printing - meaning that the colors are printed into the fabric rather than on top.

Currently, we only offer socks, ties, and oven mitts.

Each order is made with love by a local Portland mom!

For best results, we recommend turning them inside out, washing with similar colored laundry in cold water, and air dry to prevent shrinking. Do not use bleach!

As long as you follow our suggested washing instructions your socks will not fade.

Changes can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your desired changes.
Unfortunately once the order goes into production, we are unable to make changes.

Cancellations can be made within 4 hours of receiving your order confirmation email, which is sent immediately after purchase. Please respond to the order confirmation email with your request to cancel the order.
Unfortunately once the order goes into production, we are unable to cancel.

Unfortunately we don't currently offer the option to add a note inside of the package.

If your order arrives damaged or is incorrect, please send us a photo of what you received so that we can better assist in getting you a replacement.

We would be happy to work with you on your bulk order! Please send us an email at info@petparty.co for more info

Please send us an email at info@petparty.co for more information about donations and fundraisers

We offer the following shipping options during checkout:

Free(arrives in 6-10 business days) - $0
Standard(arrives in 4-7 business days) - $3.5
Expedited(arrives in 3-5 business days) - $9
Free(arrives in 1-3 business days) - $35

If you need to change the address, please contact us immediately with your corrected address and order number.

You can check the status of your order on our Order Lookup page.

We offer the following shipping options during checkout:

Free(arrives in 6-10 business days) - $0
Standard(arrives in 4-7 business days) - $3.5
Expedited(arrives in 3-5 business days) - $9
Free(arrives in 1-3 business days) - $35

Unfortunately, in most cases like this, the postal service has actually scanned the package before it has been delivered. It will usually arrive within 48-72 business hours assuming it is not truly lost. In the meantime, there are some things we can do to try and track it down.

1. Please check the Address Confirmation we sent immediately after purchase to confirm where the package was supposed to be delivered.
2. Check with other members of your household and with neighbors to see if anyone may have put your package aside. This happens a lot.
3. Please contact your local post office as soon as possible. and ask that they confirm the GPS coordinates of where the package was delivered. This will help determine if the package was delivered to the wrong address or if the package was possibly stolen.
4. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave them at a manager’s office for safekeeping.

If the package does not arrive within 72 hours of when it was scanned, please let us know and we will work with you to resolve.

Yes, you'll receive an email with a tracking number once we ship out your order!

Your tracking number won't become active until we ship out your order. It may take a while for the package to be scanned by the postal service. Please wait 24 hours and try checking again.

This often means that the package has not yet been scanned into the mailing system. Please wait 24 hours, and try checking again.

Products under the same order number will arrive together!

If the products were purchased under separate order numbers, they will arrive separately.

Unfortunately, if the products were all under one order number, we are unable to split it into different shipments

If you'd like the products to go to multiple addresses, you'll need to place a separate order for each address.

We ship all orders from Sherwood, Oregon.

Yes! Currently we can ship to almost all countries outside the United States. If your country isn't listed during checkout, please contact us at info@petparty.co

Please send us an email at info@petparty.co for more information about donations and fundraisers

This means that your order will be pushed to the front of the production line. Choose this option to get your order printed and shipped first!

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not need a PayPal account to complete your order, however you may use it if you already have one.

As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us and we will resolve the issue.

As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement.

We do our best to respond within 24 hours, however during holidays, sales, and promotions, we receive more emails than usual. During these times it may take us a bit longer to respond to your email.

Please only send 1 email. Sending follow ups will push your email to the back of the queue.

(We run on first-in, first-out basis, meaning that the oldest emails are responded to first.)

Unfortunately, we don't currently offer phone support for our products. However we'd still be happy to answer your question via email.

Yes! Our Gift Packaging option includes a holiday themed bag.